Posted:
Sat Jul 03, 2004 3:04 pm Post subject:
How do you cancel AOL????????
I have had the hardest time trying to get America Online out of my computer and we worse, I keep getting charged every month. First i get charged for the regular service, and then i get charged for the 9.95 for aol with third party broadband. I have no idea what else to do. I have talked on the chat with an rep and he insisted to call a number, which hang up on me after 5 minutes of hold, so i called the main line, which kept talking about how to sign up, so once i found techinal support, i got a rep to forward me to "cancellation Department" Where i was on hold for 45 $%$%$%$ minutes!!!!! then i get a very rude rep who told me to that i cant cancel my account today, i have to wait UNTIL the end of the cycle and then they will cancel the account. So ONE day before i call them and ask them to cancel the account, but again, i didnt have the patiences to stay on that annnoying cancellation line. so you know, on the billing date, i call them again and u know what the $%$%$% told me, YOU CANT CANCEL YOUR ACCOUNT TILL THE NEXT BILLING DATE, that girl was like, your account was charged for $24 and then two days later i was charged 10 more for the other $%$. I am REALLY PISSED man, i have no idea what to do, with this guys. And they debit from my check card. PLEASE HELP!
Posted:
Sat Jul 03, 2004 3:09 pm Post subject:
Buddy I know exactly how you feel...
Here is something that I made in the past when i was still searching for the ideal ISP.
--------------
AT&T WorldNet Service
You may cancel your AT&T WorldNet Service using any one of the following methods. Upon AT&T's receipt of your cancellation notice, they will cancel the service. No refunds will be provided for partial service months.
To cancel online go to: http://www.worldnet.att.net/save/mainpage.html and follow the instructions.
To cancel via fax, send the request to 1-800-310-8129.
To cancel by mail, send a letter to:
AT&T WorldNet Service
Post Office Box 1923
Morristown, NJ 07962
If you choose to write or fax them, then write a letter saying that you would like to cancel your Internet account, and you no longer need to use their service. Don't forget to include your Account Number, Username, Password, Billing Address, Phone number, Last five digits of your credit card and other information that will help them serve you faster. Please sign the letter, and then mail it.
To cancel by e-mail, go to: https://mailus.help.att.net/BridgePage and follow the instructions to fill out the e-mail form.
To cancel by phone you can call their automated Interactive Response System by calling 1-800-400-1447 and follow the prompts.
You may cancel your EV1.net Internet Service using any one of the following methods.
To cancel by mail, send a letter to:
EV1.net
2600 Southwest Freeway, Suite 500
Houston, TX 77098
Write a letter saying that you would like to cancel your Internet account, and you no longer need to use their service. Don't forget to include your Account Number, Username, Billing Address, Phone number, First and last four digits of your credit card and other information that will help them serve you faster. Please sign the letter, and then mail it.
To cancel by phone you can call their automated Interactive Response System by calling 713-341-7873 or 1-800-504-7873 and follow the prompts.
You may cancel your AOL account using any one of the following methods. Your cancellation request will be effective within 72 hours of receipt. AOL will send you written confirmation. You will not be liable for any additional membership fees after cancellation (although you will be responsible for any other charges you may incur should you access the account prior to account deactivation.) If you cancel near the end of your billing period, you may be inadvertently charged for the next month's fee. In that event, contact AOL Billing at 1-888-265-8003 to have the charges reversed. No other refunds will be provided, and AOL reserves the right to collect fees, surcharges or costs incurred before your cancellation takes effect. There are three ways you can cancel your AOL account:
To cancel by phone, just call their Member Services Representatives at 1-800-827-6364 or 1-888-265-8008.
To cancel by mail, send your request to:
America Online
P.O. Box 1600
Ogden, UT 84401
To cancel by fax, fax your request to 1-801-622-7969.
Be sure to include with your cancellation request, your full name, address, phone number, and America Online master screen name (the primary user name on your account). If you choose to write or fax us, please include the nature of your request and your full name, phone number and address. Additionally, for account security purposes, please provide ONE of the following:
the primary Billing Contact's AOL screen name or
the last four digits of the current payment method used for this account (for your security, only the last four digits please) or
the answer to your Privacy Question (if you have already established a Privacy Question and Answer).
Please give them your username, password, and the personal information you gave them when you originally signed up the account. Also tell them if you want the account terminated immediately, at end of your billing period, or at a specific date. Please check back with them in a few days to make sure your account has been cancelled.
My suggestion dude, call your bank and tell them that your card is lost so then they'll send you a new one, so that way they cant charge your account. Thats for the WORST case. Take care
Posted:
Mon Oct 04, 2004 3:24 pm Post subject:
aol treats me swell
heh, iv been gettin free aol for a year now. everytime i call to cancel they giv me another 1-3 moths. well i ws searching for the phone # online that i use every time [think id write it down in a safe place by now...] so yeah. dont wait till the last min and aol can treat u just write. nvr paid 4 internet my whole life until a couple days ago when i finally decided to get 3megs of cable internet. 28.99 a month ain bad.
Posted:
Thu Nov 25, 2004 12:15 am Post subject:
Re: how do i cancel aol??????
i would like to fallow up my 28.90 dollars deduction into my debit account....
this is the second time that i send this message...
why you charge me for 28.90 for what service?
i did not used any service coming from AOL....
i dont have any screen name or pasword...
if i am connected,just cancel it...
i am not a subcriber of AOL SERVICE or what ever
remove my account in your company system and i want my money back...
i think that if you haven't signed on at all, even for a second, you can get them to refund your money from those months that you were charged. but if you did sign on, even just to go to keyword: billing, and get the cancellation number, they're going to charge you for that whole month. that's what they do. that's how they make money. you only have a chance to fight it if you never signed on.
Posted:
Mon Feb 14, 2005 2:54 pm Post subject:
canceling aol
I have been trying to cancel aol for 5 months. They finally stopped billing one credit card and began billing another of my cards. I never even gave them that account number and can only surmise they got it because I had a compuserve account on that credit card a couple of years ago. This is the worst racket I have ever had to deal with. We have phoned and faxed repeatedly and they are still billing us. Fortunately, our visa company is familiar with the aol scam/business practices and is not honoring the last 3 charges, as well as changing our account number. I will NEVER have any dealings with aol again.
Posted:
Sat Feb 19, 2005 12:22 pm Post subject:
CANCELING AOL!!!!!!!!!!!!!!!!!!!!!!!!
CANCELLING AOL IS IMPOSSIBLE I HAVE BEN TRYING TO CANCELL MY MEMBERSHIP FOR MONTHS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I EMAIL THEM FAX THEM AND EVEN SENT IT IN IN WRITING OH AND NOT TO MENTION THE HOURS IVE SPENT ON THE PHONE WITH THEM..............
IF YOU HAVE ANY IDEAS ON HOW TO CANCELL PLEASE LET ME KNOW>>>>>>>>>>>
Posted:
Sun Feb 20, 2005 7:25 pm Post subject:
Re: CANCELING AOL!!!!!!!!!!!!!!!!!!!!!!!!
lvpier wrote:
CANCELLING AOL IS IMPOSSIBLE I HAVE BEN TRYING TO CANCELL MY MEMBERSHIP FOR MONTHS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I EMAIL THEM FAX THEM AND EVEN SENT IT IN IN WRITING OH AND NOT TO MENTION THE HOURS IVE SPENT ON THE PHONE WITH THEM..............
IF YOU HAVE ANY IDEAS ON HOW TO CANCELL PLEASE LET ME KNOW>>>>>>>>>>>
I had the same problem untill I sent it to them certified mail.Below is the information you'll need to include:
* Please Note: If you choose to write or fax us, please include the nature of your request and account owner's full name, phone number, address, and handwritten signature. Additionally, for account security purposes please provide ONE of the following:
Primary Master AOL Screen Name (this is the first Screen Name in the drop down menu on the AOL login screen)
The last four digits of the payment method used on the account - for your security, please send only the last four digits
The answer to your Account Security Question
Posted:
Wed Feb 23, 2005 9:49 pm Post subject:
Re: How do you cancel AOL????????
Guest2938 wrote:
I have had the hardest time trying to get America Online out of my computer and we worse, I keep getting charged every month. First i get charged for the regular service, and then i get charged for the 9.95 for aol with third party broadband. I have no idea what else to do. I have talked on the chat with an rep and he insisted to call a number, which hang up on me after 5 minutes of hold, so i called the main line, which kept talking about how to sign up, so once i found techinal support, i got a rep to forward me to "cancellation Department" Where i was on hold for 45 $%$%$%$ minutes!!!!! then i get a very rude rep who told me to that i cant cancel my account today, i have to wait UNTIL the end of the cycle and then they will cancel the account. So ONE day before i call them and ask them to cancel the account, but again, i didnt have the patiences to stay on that annnoying cancellation line. so you know, on the billing date, i call them again and u know what the $%$%$% told me, YOU CANT CANCEL YOUR ACCOUNT TILL THE NEXT BILLING DATE, that girl was like, your account was charged for $24 and then two days later i was charged 10 more for the other $%$. I am REALLY PISSED man, i have no idea what to do, with this guys. And they debit from my check card. PLEASE HELP!
Posted:
Wed Feb 23, 2005 9:51 pm Post subject:
Re: How do you cancel AOL????????
Guest2938 wrote:
I have had the hardest time trying to get America Online out of my computer and we worse, I keep getting charged every month. First i get charged for the regular service, and then i get charged for the 9.95 for aol with third party broadband. I have no idea what else to do. I have talked on the chat with an rep and he insisted to call a number, which hang up on me after 5 minutes of hold, so i called the main line, which kept talking about how to sign up, so once i found techinal support, i got a rep to forward me to "cancellation Department" Where i was on hold for 45 $%$%$%$ minutes!!!!! then i get a very rude rep who told me to that i cant cancel my account today, i have to wait UNTIL the end of the cycle and then they will cancel the account. So ONE day before i call them and ask them to cancel the account, but again, i didnt have the patiences to stay on that annnoying cancellation line. so you know, on the billing date, i call them again and u know what the $%$%$% told me, YOU CANT CANCEL YOUR ACCOUNT TILL THE NEXT BILLING DATE, that girl was like, your account was charged for $24 and then two days later i was charged 10 more for the other $%$. I am REALLY PISSED man, i have no idea what to do, with this guys. And they debit from my check card. PLEASE HELP!
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