signed up to sbc yahoo dsl for 3 weeks! Still not working!

[madashell]

I have had SBC yahoo dsl for three weeks, over the last 3 weeks i have spend more then 50 hrs on the phone with these horrible support reps.

I am mad as hell, they are not going to refund me and I still can not use the service. Here is the worst part,s sbc yahoo dsl said that there is some other error in my home, so they will have to charge me a trip charge. STAY STATY STAY far away from SBC Yahoo DSL!!!

[Jackson]

I have been using SBC yahoo for 6 months and I have not had any problems with there dsl service. I dont think its fair to generalize that SBC yahoo dsl is bad everywhere. Maybe the issue is limited to your area.

By the way what part of the country are u in?

[shakinCorolla]

When they come out to your house, make sure you keep an eye on what they are doing. the field techs get paid reguardless, so its ok to ask them whats going on and everything. If its something to do with your house, then you pretty much have to deal with it, but if its something that has to do with one of the boxes outside, then thats all them. They are responsible for that and have no right to charge you a trip fee. If its a problem with the outside box, most likely its a problem for that area. so you can refuse to pay the trip fee.

The easiest thing to do is to set everything up yourself. all you have to do is give them the mac address of the modem and your nic (even though some places dont file the nic anymore) and thats it, everything else should boot up automatically. Dont install no mumbo jumbo software. all you need to install is your modem software and thats it.

Have them come out and check the upstream to your hosue and make sure its at the right number, if its too low, its their fault, they should of known that the service wouldnt of been able to be provided.

[siboi18]

I have been using SBC yahoo for about a year and haven't had many problems. Occasional outtages b/c of repair work being done to lines but thats it. I believe SBC yahoo is a great company to use. I agree with Jackson that you shouldn't just blame them there could be other factors that come into play. I hope you get things sorted out. By the way what kind of errors are you getting?

[na]

[toobad]

i've had sbcyahoo dsl since they first came to chicago under the ameritech.net guise in 1999 and i've NEVER had a problem with them. even when they switched -- still no prob. then i moved twice and still had no problem.

paying someone to fix your stuff is the norm. i wouldn't fix anything for you for free im a computer technician who goes to many service calls and i will tell you that just because we were the last ones to touch it doesnt automatically make it our problem and customers that insist that it is my fault just because i "just fixed it" are customers id rather be without (sound kinda familiar?).

[rogerme2]

for about 4 months . i have tried to cancel my dsl account with sbc.to no avail.. close to that problem with you? send mail or attachments to:"SBCCLASSACTION @AOL.OM" please limit mail to 50 worda..they will be stored,thanks roger

[ronalds173]

I have had SBC through Ameritech, in Columbus, OH, since before they partnered with Yahoo! I had lots of problems the first 3 mos., (e.g., either not being able to get online or being booted off). I called customer support numerous times but nobody was able to resolve my problems. I finally agreed to have someone come to my house, but was told that if it was determined to be my fault, I would have to pay. (Since I have my phone service through Ameritech/SBC, I also have "inside wiring coverage" for a small monthly charge.) The repairman came out, put some gadget on my phone, did some other checking, and told me that it was SBC's problem. He told me that, while I am within adequate distance from the central office, SBC had the cable coiled so much that I was beyond the appropriate distance for it to work properly. He called a St. Louis SBC office (in my presence) and told them to either unravel the coil or find a better connection for me. Within a day or two I had no more problems. However, they did try to bill me and I fought them for several months--and WON! But, about 3 or 4 months later I started having the same problems again, and again I had to have someone come out. This time the guy found that, while I had all of the filters on all operating phone outlets, they weren't working right. Consequently, he put another type of filter on my phone line where it comes into the house. That worked, but I had to pay for that ($35.00). They again tried to charge me for the technician coming to my house. Again, I fought them and won. Since then I have had only occassional problems, mostly having to do with my router settings some how getting changed. My biggest complaint now is that I believe it should be faster than it has been, (e.g., 255/307 kbps & 302/306 kbps).

[norm5828]

I was a happy 2 year SBC Yahoo customer in Columbus, OH until recently.

I had ok speeds about 700 kpbs down and 300 kpbs up. (It was raised to that about 2 months ago from 325 kpbs down and 200 kpbs up.) I knew I was at the end of the distance from the connections, so I wasn't going to get the 1.5 megs down rate they told me. (Yes, I didn't find out that I was at the end of the line until they had already signed me up for a year commitment, and I had the modem and disks in my little hands. When I called up with problems with the instillation software, a tech person told me that I was at the very end. 1 more house and I couldn't get it .)

Anyway, recently everything was going fine until this past weekend. On Saturday Night/Sunday Morning I started having less than 1k per second transfers down. Possibly slower. I couldn't get anything except for a little text. (The text on the google.com would come through, but not the graphics. It would time out.)

I ran the tests, rebooted a few times, powered down everything, but finally called tech support on Sunday morning to be greeted with someone named "Ricky" with an indian accent. "Ricky" didn't speak english clearly and couldn't communicate well. And on top of that was asking me the same questions the computer just asked me a minute before such as windows or mac, what's the phone for the dsl line, and where do you live, etc.

There were times when he would ask me a question and didn't seem to listen to my response because he would either ask me the question again or go onto a new topic with wrong information.

At one point, "Ricky" and I had a little conversation that went like this...
R:"Four lights should be on on the modem. The power, ethernet, dsl and internet."
Me: "Only three lights are on. The Power, ethernet and dsl lights are on. The fourth light is labelled activity not internet and blinks sometimes."
R: "All 4 lights are on on the modem?"
Me: "No, only 3. The fourth is the activity light. It blinks."
R: "So the internet light is on?"
Me: "No there is no internet light. Power, Ethernet, and DSL are on, and the actvity light blinks every now and then."
R:"So the 3 lights are on and the fourth Internet light is on?"
Me: "No there is no Internet light. There is an Activity light."
R: "The internet light is on?"
Me: UGH!! " Sure, yes. If you want it to be."

(Perhaps he meant Ethernet, but that isn't what it sounded like nor what I was saying, nor what he started with.)

That's just an example. We went round and round and round for about 45 minutes with miscommunications, incorrect information and reconfigurations mixed with power ups, power downs, resets, put on holds, and "powercyclings.'

Finally he comes down to telling me that he's going to have the line tested and that it will take until Monday for someone to do it. Oh, and then he went into the obligatory "if it isn't our lines fault, and it is in your house. It will cost you someting." Fine Fine... go ahead and fix this issue.

4 hours later its up and running at 700 kpbs downloads and 300 kpbs uploads.

Monday rolls around, and now I have a max of 300 downloads and 310 uploads. That's right, faster uploads than downloads! The line must have been tested and reduced even though everything was going fine. So... I use the online tech support this time. Can't be any verbal confusion now. All I want is them to bump the upper limit of my line back up.

3 techs, 2 "powercyclings" of the modem and computer, and 1 lost patience later, I get... "Your filters on your phone might be installed incorrectly." I clear that up with since it was running fine 2 days ago and with the same configuration for 2 years. (and I do know how to plug slot A into slot B!)

Then I get , "I'm going to have to pass this onto our tech department since there seems to be a problem with the lines."

GRRRRRR!!! I might just be switching to cable soon if I can't get the speed back. I'm not asking for anything I didn't have 2 days ago. Just bump up the upper limit of my line back to what it was! It's a setting, not a line issue or anything else on my end. Just a setting!

[summr1029]

I too, got SBC dsl less than a week ago. I even had a combined bill with 2 home lines, and my cingular phone 4 years, & at&t long distance for 25 years. I removed one line, and it was a MAJOR ordeal for SBC to handle this simple order. Cingular told the SBC representative, he was ashamed to claim SBC as a parent company, and offered to save me a better discount to UNCOMBINE my bill, and get my bill through Cingular, on a 3 way call to SBC, Cingular, and me.SBC wanted a deposit or prepay each month for 12.99 service, after 25 years of impecable service. I took the extra discount from cingular, and instead of approx $82 a month, SBC and AT&T,they will now get $15. I save a bundle. Too bad that the employees at SBC don't know what they are doing, because I'm sure going enjoy taking advantage of their bad training. p/s it also took about 3 weeks for mine, and I talked to about 30 or so people combined, ALL with different explanations. Think twice before getting SBC is what I'm telling everyone