cancel juno - how to cancel juno dialup internet service

[cancel juno problem]

For some reason i can not login to my account and I am still being billed by Juno internet service.

Please help. How do you cancel juno dialup internet service. I have tried calling 3 times and waited on hold for more then 30 minutes and then been disconencted.

What are my options in short to cancel juno internet service.

Thank you. My recommendation is cancel juno and find someone else, there service suck.

[barron03@juno.com]

[BETTYA426@JUNO.COM]

I WIS TO CANCELL JUNO AT ONCE I WILL NOTIFY MY CHARGE ACCT TO CANCELL PAYMENT AT ONCE
ELIZABETH A FOSS 9925 ULMERTON RD.#165 LARGO FL 33771

[betty426@juno.com]

[Guest]

Apparently, all Juno numbers listed in "My Account" section of the web-site are not working completely or correctly.

I have tried the phone number 1-888-839-5866 on Saturday. It worked. They gave me a confirmation number. Let's see what happens...

[Guest]

[jaylin35@juno.com]

Please cancel my service with juno.

[dearybury3@JUNO.COM]

I have been unable to talk with someone via telephone to cancel my juno account and they finally via voice mail tell me I can go on line and cancel and when I go to that web site it keeps on and on but never am I able to cancel this account. I will resort to stopping payment via my credit card. The only way I know to stop or cancel this account. Some more way of doing business. Glad I am cancelling.

[barbara]

I spent one hour on phone to cancel my Juno account several weeks ago.
It required two phone calls. The first call the 'no service rep' refused to give me a cancellation # until 'I answered all the questions.' She then told me to wait and she would cancel my account after I gave her all info. she requested. Twenty minutes later she didn't get back on phone. Called next day and got better rep. He told me rep. #1 didn't want to get 'charged back' for my cancellation. He was going to tell his supervisor. He gave me cancellation #. For two days I checked my Juno account. It was not cancelled. It is several weeks now and I sent an e-mail to my account from my new Yahoo account and it didn't bounce. I have warned my credit card company that Juno will try to continue to bill.
ANY WORDS OF ADVICE?

[Alan]

Hi

You dont need to cancel juno account now, because you have cancellation id. They will not charge you more for service you never used. So, dont think of it.

Bye.

[Meow]

TO CANCEL JUNO CALL THEM-THEN *IMPORTANT!* CALL YOUR BANK AND PUT A STOP PAYMENT FOR "JUNO ONLINE SERVICES" ON YOUR CREDIT/DEBIT CARD! THIS WAY THEY CANNOT CHARGE YOU AFTER YOU HAVE CANCELLED!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

[Don2 Mc]

I had a miserable time trying to cancel that service. Finally I heard about this web site. Go to it and cancel your service.
http://account.juno.com/cancel/juno
Good luck!

[scott]

Hi

Juno is old and out of fashion. I have heard too many problems about juno. They don't cancel the services and never answer the phone at all.

[jimmy]

From juno.com,

If you would like to cancel your account, please call our toll-free billing support number at 1-888-811-5866.

When you call, be prepared to provide your Juno Member ID and last 4 digits of your credit card or Platinum account number for verification purposes.

Note: This phone line is for billing-related calls ONLY; billing agents are unable to answer other types of inquiries.

[Lance2000]

Beware when cancelling Juno dialup service. I called and got a person with a heavy accent who spoke in a low volume. I told her I wanted to cancel service, and she agreed, but said I would get one last month free. A week later I found out that I had been signed up for upgraded service and Norton AntiVirus on the day I "cancelled".

When you call to cancel, ask for a CANCELLATION NUMBER or an email saying that your service has been CANCELLED and that there will be NO MORE BILLING. They will try to switch you to some kind of "free" service, but insist on NO SERVICE AT ALL. After a day or so, if you can still log on to your Juno account, click on My_Account, Contact_Billing_Support, My_Account_Summary. There you will see what kind of service you have. It should say something about cancellation.

There was no way to cancel online, so I called their cancellation line at 1-888-811-5866. Have your member ID and the last 4 digits of your credit card handy.