Verizon Hates Senior Citizens

[thedr]

Here is my problem (our problem as a country also) my 80yr old Mom is having nightmares with her Verizon DSL hook up - these morons (many! of them in the US and India) have been running her in circles for four+ months! resetting - every setting, each time! and giving new passwords etc bouncing her 30min at a time round and round. I can't believe how rude these people are! and how little they know (and can get away with) about The Mac. She calls me crying saying she is at her whits end with trying to hook it up. This Infuriates Me!! I want to punch Verizon is its corporate collective face.   All i wanted was to help her research my fathers cancer sickness online and to send her some happy pictures from California - Betty is in Westchester NY. I have tried many times over the phone to get the settings right but to no avail. Granted she is not a computer wiz but she is no dummy, graduating valedictorian of a NYC High School she is very very sharp. I guess its time to bag the DSL but it has worked intermittently which makes the process so frustrating. I saw that someone had mentioned some piece of hardware between the mac and the router which helps it recognize the address better - is this the route of the problem with Verizon DSL and an IMac 1gig running OSX 10.3.9.or is there some other solution? God knows Verizon will never get a soul and actually care about an 80yr. old women trying to help her husband in his last years!

I wish i could help her however I'm 3000 miles away and have no way of setting it up for her.

Got any ideas how i can straighten this out? Without going postal on Verizon.

[claudia]

I just hooked up my desktop computer from Roadrunner Cable to Verizon DSL (using the VersaLink 327 modem/router). I have 3 other computers in another room: Wireless Laptop - now using Verizon wireless connect; EMachine Desktop & Dell Laptop. The EMachine currently still has the Time Warner Cable connected, with a Netgear router (CD installed to connect router). The Dell Laptop is using a Netgear USB Adapter.
Question: How do I connect the Netgear Router and Netgear Adapter to these computers? Or will they not work and will I need to purchase other equipment (i.e. Linskys)? I've noticed Linskys equipment mentioned on Verizon Central.

[digitalendemic]

First let me say as a business owner I am sorry you are being treated that way.

We offer DSL in just about 100% of the places that Verizon does and at about the same price. If you are having trouble and would like better customer service please contact us. We will treat you like a customer and not just another number.

You can visit our website at www.digitalendemic.com to contact us...

also to give you some help..i'd have to know what modem/router she is currently using.

Let me know if we can help in anyway.