Worst experience with Highstream.net

[frank]

Yes,I rate them Worst ISP, very slow connection and poor customer service. www.Highstream.net is the worst ISP.

[nicholas]

Can you be more specific as to why you would rate it so bad?

[Dvllady]

I have been on highstream for over a year very few problems and not bad connection time for a dial up. Also very good price. Still don't want to change after trying several others. [/b][/i]

[Dvllady]

Seems you were right. no connection & no service. Now no longer my service after a year.

[nvo2]

I too have been using Highstream for some months. Initially it was very good but there have been a couple of periods when connection was unavailable, like now. When it works, the price is probably unbeatable, the 0800 support line means it's free even if they aren't any help. They admit they have problems but don't offer any outlook on resolution. I too may have to find someone else. Virgin seem good at present; PayGi are a reliable pay-as-you-go if you want to ensure your line/modem are OK.

[carolb426]

[kgarrison]

I have been with HighStream for almost a year and I love it. I left NetZero and BellSouth. Now, NetZero I had problems with the dail up connection, no numbers to call, etc. BellSouth is a pain anyway, they don't listen or read your complaints and it took days for them to get back with you a problem. My father switched over to HS from MyExcel, NetZero and BellSouth and he loves it.
Customer Service is great, they have always been friendly and helpful. I have rarely had a connection problem, as my father says I live on the internet. I can be online for 8-10 hours without getting bumped off. I did not like the HS accelerator. I have the internet turbo button and spyware blasters for speed with my dail up connection.
My father on the other hand, had the Emerson splitter which totally screwed up his connection to the internet and the speed of his pc with XP. I took the Emerson splitter off and his dail up connection is faster and he doesn't get disconneted anymore. He can't believe how much faster it is without the Emerson splitter.
We couldn't be more pleased.

[Robby]

not a good thing, ill keep that in mind if any of my friends ask me if highstream is any good.

[cj8475]

I heard Highstream is offering DvD rental with their internet service. I checked it out and this is what i can up with. http://www.highstream.net/dvd.asp

Sounds great!!!!! Ten dvd rentals with internet service.... you cant be that. I just signed up with them!!1 14.95 is worth ten dvd rentals !!!! i called there support line and they explained to me that they are coming out with a service soon that allows you 5 dvd rentals per month and turbo service!! will see!!!

[jferry]

Highstream sucks. I regularly get emails to me from friends and contacts sent to their spam mailbox. I also cannot get group emails to reach me. I have complained to their tech support and usually there is no reply. Their service is cheap--but it is not worth what they charge.

Recently they introduced a service where they let you see your spam mailbox. So now I go look there every day to see what I would have missed totally up till a month ago...it's very depressing. Almost makes me want to send postage stamps to all my friends and tell them to go back to using USPS to reach me!

[Zat]

I have had Highstream for two years, and never, ever had any problems and I use it heavily. Speed is good for a dial-up service. The e-mail features are OK and never have received Spam. The customer service is good. I'm quite satisfied with them. And of course, the price cannot be beaten.

[Gbailey]

thats the truth also here is a new one I cancled my moms isp with highstream way back. i was givin a code its been like way past a year maybe year and a half, she is almost blind so i was looking at her bank statment and these crocks charged her for a year of servive for this comming year and she is on verizon and just paid for verizon for the 2nd year that means she got ripped off last year and didn't notice. that over 200 dollars stolen so far by there jerks. You have to canle online with your highstream name and password in your account.

she trashed all that no one remembers her name or password what kind of thieves is highstream anyway. there is no way to retreve the comfirmination codes after a year ya think it would be fine. gonn go to the bank in a minute to see what can be done to these thieves. change cards numbers or something. over 100 dollars for not used service thats just wrong.

here is the reply from them
HOW THE HECK IS SHE SUPPOSED TO REMEMBER THE USERNAME AND PASSWORD FROM THAT LING AGO DAM THIEVES.
----- Original Message -----
From: Highstream Sales
To:
Sent: Monday, May 15, 2006 7:36 PM
Subject: Re: call me now you charged my card for a account I do not have


Thank you for using Highstream.net!



Cancellation requests are exclusively processed online, from any computer with internet access, thru our automated process. For your security, email is not a valid method to process cancellations.



Please use the following address to login to MyAccount: https://www.highstream.net/secure/login.asp or go to the MyAccount page on our website, login with your email name (without the @highstream.net) and password, and click Account Cancellation. Enter your login ID, and click Submit Cancellation. You will then receive a cancellation confirmation number.



As per our cancellation policy: http://www.highstream.net/content/cancellation.asp, this number should be kept as a record of the cancellation. Phone and email cancellations are not accepted. Customer agrees that their account is not cancelled unless they receive a cancellation confirmation number.



If you are unable to login to MyAccount, you can send a fax with your name, login ID, and the last 4 digits of the credit card being billed to our Billing Department: 401 633 6259 indicating you would like to cancel. Our postal address is also available by request.



If you would like to place your account on hold rather than cancel, click on “Going on vacation? Pause your account. Click here.” You can then put your account on billing hold (minimum of 30 days) and can reactivate it when you return by logging in to MyAccount and reactivating your account. You will not be able to dial in or login to email while your account is on hold.



Thank you for choosing Highstream.net!

--
Highstream Sales Team
Agent: 116
sales@highstream.net
http://www.highstream.net/support

Tell a Friend Referral Program:
http://www.highstream.net/content/referral.asp
----- Original Message -----
From: ESTHER



You charged my account again, I am on verizon dsl you need to cancel and refund now.

I sure hope you didn't charge a year ago also, I missed it you did. I just renewed my "verizon dsl" for another year, so thats 2 years dsl I payed for. I dont have your isp, I didn't owe you a thing.

Please find out and correct it, you should see I have not used anything from you people. I expect a response and full refunds at once. Thank you.

if you billing me now you may have maybe billed me last year also i am not with you at all



esther
terrace
apt B
my phone

bank statment infro
highstream/ allvantage,
nc checkcard trans.

[Gbailey]

I used adelphia cable its was fast and great cost to much though.

Now my mom and us here and a brother all switched to Verizon dsl it seems just as fast to me very little proberlyms ever. We love it and costs more than slow isp's but is cheaper than cable is. it seems great to all of us.

[Gbailey]

her bank lady got the name and password they gave her the first 3 letters of the password and I remembered the rest. went on to the account and deleted it. if you used highstream dont trust no people go in and cancle and get the code numbers. well enough of this for me.

isp's all stink for speed they all disconnect and all take to long for anything to be of any value to anyone. they shoud be discontinued. dsl or cable is the only way to not lose your temers. fast reliable. can play the games with out 10 min wait maybe 30 secs and your on. also pics show up now emails are there in a sec or two not several minutes if ya have pics. want peace of mind forget worthless isps. sorry isp's but ya know its true ya all are worthless.

[gBaileyAlso]

from what she tells me they credited her charge account with a full refund. so I felt it fair to report that they did. Because thats the thing to do. sorry changed my name just didn't think i would be back and forgot the pass.