ISP Guide

Cancel Juno

Lance2000 — Sun May 31, 2009 11:40 am

Author: Lance2000

Posted: Sun May 31, 2009 11:40 am

Beware when cancelling Juno dialup service. I called and got a person with a heavy accent who spoke in a low volume. I told her I wanted to cancel service, and she agreed, but said I would get one last month free. A week later I found out that I had been signed up for upgraded service and Norton AntiVirus on the day I "cancelled".

When you call to cancel, ask for a CANCELLATION NUMBER or an email saying that your service has been CANCELLED and that there will be NO MORE BILLING. They will try to switch you to some kind of "free" service, but insist on NO SERVICE AT ALL. After a day or so, if you can still log on to your Juno account, click on My_Account, Contact_Billing_Support, My_Account_Summary. There you will see what kind of service you have. It should say something about cancellation.

There was no way to cancel online, so I called their cancellation line at 1-888-811-5866. Have your member ID and the last 4 digits of your credit card handy.

Re: cancel juno - how to cancel juno dialup internet service

jimmy — Wed Jul 30, 2008 10:11 am

Author: jimmy

Posted: Wed Jul 30, 2008 10:11 am

From juno.com,

If you would like to cancel your account, please call our toll-free billing support number at 1-888-811-5866.

When you call, be prepared to provide your Juno Member ID and last 4 digits of your credit card or Platinum account number for verification purposes.

Note: This phone line is for billing-related calls ONLY; billing agents are unable to answer other types of inquiries.

isp service provider

scott — Tue Jul 29, 2008 4:09 pm

Author: scott

Posted: Tue Jul 29, 2008 4:09 pm

Hi

Juno is old and out of fashion. I have heard too many problems about juno. They don't cancel the services and never answer the phone at all.

How to cancel Juno service

Don2 Mc — Sat Jan 26, 2008 2:12 pm

Author: Don2 Mc

Posted: Sat Jan 26, 2008 2:12 pm

I had a miserable time trying to cancel that service. Finally I heard about this web site. Go to it and cancel your service.
http://account.juno.com/cancel/juno
Good luck!

Re: cancel juno - how to cancel juno dialup internet service

Meow — Fri Mar 03, 2006 4:04 pm

Author: Meow

Posted: Fri Mar 03, 2006 4:04 pm

TO CANCEL JUNO CALL THEM-THEN *IMPORTANT!* CALL YOUR BANK AND PUT A STOP PAYMENT FOR "JUNO ONLINE SERVICES" ON YOUR CREDIT/DEBIT CARD! THIS WAY THEY CANNOT CHARGE YOU AFTER YOU HAVE CANCELLED!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Re: cancel juno - how to cancel juno dialup internet service

Alan — Tue Aug 09, 2005 1:01 am

Author: Alan

Posted: Tue Aug 09, 2005 1:01 am

Hi

You dont need to cancel juno account now, because you have cancellation id. They will not charge you more for service you never used. So, dont think of it.

Bye.

Re: cancel juno - how to cancel juno dialup internet service

barbara — Mon Aug 08, 2005 1:46 pm

Author: barbara

Posted: Mon Aug 08, 2005 1:46 pm

I spent one hour on phone to cancel my Juno account several weeks ago.
It required two phone calls. The first call the 'no service rep' refused to give me a cancellation # until 'I answered all the questions.' She then told me to wait and she would cancel my account after I gave her all info. she requested. Twenty minutes later she didn't get back on phone. Called next day and got better rep. He told me rep. #1 didn't want to get 'charged back' for my cancellation. He was going to tell his supervisor. He gave me cancellation #. For two days I checked my Juno account. It was not cancelled. It is several weeks now and I sent an e-mail to my account from my new Yahoo account and it didn't bounce. I have warned my credit card company that Juno will try to continue to bill.
ANY WORDS OF ADVICE?

CANCELLING ACCOUNT

Anonymous — Thu Feb 24, 2005 8:56 pm

Author: Anonymous

Posted: Thu Feb 24, 2005 8:56 pm

I have been unable to talk with someone via telephone to cancel my juno account and they finally via voice mail tell me I can go on line and cancel and when I go to that web site it keeps on and on but never am I able to cancel this account. I will resort to stopping payment via my credit card. The only way I know to stop or cancel this account. Some more way of doing business. Glad I am cancelling.

cancel my service with juno

Anonymous — Sun Feb 20, 2005 12:25 pm

Author: Anonymous

Posted: Sun Feb 20, 2005 12:25 pm

Please cancel my service with juno.

Re: cancel juno - how to cancel juno dialup internet service

Anonymous — Fri Jan 21, 2005 10:52 am

Author: Anonymous

Posted: Fri Jan 21, 2005 10:52 am

cancel juno problem wrote:

For some reason i can not login to my account and I am still being billed by Juno internet service.

Please help. How do you cancel juno dialup internet service. I have tried calling 3 times and waited on hold for more then 30 minutes and then been disconencted.

What are my options in short to cancel juno internet service.

Thank you. My recommendation is cancel juno and find someone else, there service suck.

Cancelling Juno

Anonymous — Sat Jan 15, 2005 11:35 am

Author: Anonymous

Posted: Sat Jan 15, 2005 11:35 am

Apparently, all Juno numbers listed in "My Account" section of the web-site are not working completely or correctly.

I have tried the phone number 1-888-839-5866 on Saturday. It worked. They gave me a confirmation number. Let's see what happens...

Re: cANCELL juNO AT ONCE

Anonymous — Sun Nov 28, 2004 7:14 am

Author: Anonymous

Posted: Sun Nov 28, 2004 7:14 am

BETTYA426@JUNO.COM wrote:

I WIS TO CANCELL JUNO AT ONCE I WILL NOTIFY MY CHARGE ACCT TO CANCELL PAYMENT AT ONCE
ELIZABETH A FOSS 9925 ULMERTON RD.#165 LARGO FL 33771

cANCELL juNO AT ONCE

Anonymous — Thu Nov 25, 2004 9:34 am

Author: Anonymous

Posted: Thu Nov 25, 2004 9:34 am

I WIS TO CANCELL JUNO AT ONCE I WILL NOTIFY MY CHARGE ACCT TO CANCELL PAYMENT AT ONCE
ELIZABETH A FOSS 9925 ULMERTON RD.#165 LARGO FL 33771

Re: cancel juno - how to cancel juno dialup internet service

Anonymous — Sun Oct 24, 2004 12:07 pm

Author: Anonymous

Posted: Sun Oct 24, 2004 12:07 pm

cancel juno problem wrote:

Please cancel my account ASAP!!!!!!!!!!!!!!!!!!!!!!!!!!!!

cancel juno - how to cancel juno dialup internet service

Anonymous — Fri Oct 22, 2004 12:17 am

Author: Anonymous

Posted: Fri Oct 22, 2004 12:17 am

For some reason i can not login to my account and I am still being billed by Juno internet service.

Please help. How do you cancel juno dialup internet service. I have tried calling 3 times and waited on hold for more then 30 minutes and then been disconencted.

What are my options in short to cancel juno internet service.

Thank you. My recommendation is cancel juno and find someone else, there service suck.