Hughes.net experience

zomrax — Wed May 21, 2008 8:20 pm

Author: zomrax

Posted: Wed May 21, 2008 8:20 pm

I have been using the internet for approximately 20 years. I currently access through Hughes. If I had cable access I would blow Hughes off. Their "fair Access Policy (FAP)" threshold is too low for an experienced user. It considers page loading as downloading. With the amount of data on pages increasing, I find myself exceeding my threshold earlier and earlier. My download speed is 100Kbps. It should be 700Kbps according to the plan I have. Down time is minimal even with poor weather conditions. Weather does slow it down but does not seem to stop it. I try to use their allotted time frame of 3AM-6AM to do my major downloads. This period does not count against the FAP threshold. Price is not bad. $60/month for the standard home plan which I have. However I may be forced to upgrade my plan to overcome the threshold limit problem. Installation only took one day and I was up and running. Equipment cost was $600. I was supposed to get a $200 rebate. Never saw it. I inquired about it and was told (after the fact) that I was supposed to go to the Hughes site and download the form. This was not passed on to me by the sales people nor the installation technician. I suspect that it is policy to not "volunteer" this information. Provide it only if the customer inquires. Draw your own conclusions from my post. Pass it on to anyone considering Hughes.

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Hughes.net experience